سياسة الاستبدال والإسترجاع

Return and Exchange Policy Kanz Online Store Kanz Online Store, in its effort to protect the rights of its customers and comply with applicable e-commerce regulations, has adopted the return and exchange policy according to the following terms and conditions: Article (1): Scope of Application This policy applies to all products sold through Kanz Online Store. Article (2): Return Request Period The customer has the right to submit a return or exchange request within a maximum of 24 hours from the date of receipt of the order, and any request submitted after this period will not be considered. Article (3): Cases of Acceptance for Return A return or exchange request is accepted in the following cases: 1. Presence of a manufacturing defect or malfunction in the product. 2. The product does not match the specifications or description displayed in the store. 3. The product arrives in a damaged condition due to shipping. Article (4): Return Conditions The following conditions must be met for the return request to be accepted: • The product is in its original condition upon receipt, unused, and in its original packaging. • The return request is submitted through the store’s approved official channels within the specified period. • Proof of the reason for the return is attached to the request. Article (5): Return and Exchange Procedures • After the product is received by Kanz Online Store, it is inspected by the competent authority to verify its condition and the reason for the return. • If the reason for the return is confirmed, the store commits to fulfilling the customer’s request either by refund or by replacing the product according to their preference. Article (6): Refunds • The value of the product, along with shipping fees, is refunded if a defect or error in the order is proven. • The refund is made to the same payment method used at the time of purchase via the approved payment gateway. • The process of refunding the amount takes between 3 to 9 working days, depending on the procedures of the payment gateway and the customer’s bank. Article (7): General Provisions • Kanz Online Store reserves the right to refuse any return request if the above conditions are not met. • The interpretation and implementation of this policy are subject to the applicable laws and regulations in the Kingdom of Saudi Arabia.